Supply Chain, Transport and Logistics
Overview
Our client, a global world leading logistics service provider, had difficulties expanding its service coverage / lane expansion with its global key accounts. BPG® helped to develop a new framework to assist customers in understanding the supply chain, and our client to develop a customised offering. This addressed key account customer needs while solutions could be integrated into core business processes.
| Project Details | |
|---|---|
| Clients | Logistics Service provider |
| Project | Customer Value creation |
| Service | Innovation (product & business model) |
| Category | Supply Chain, Transport and Logistics |
Our Solution
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Developed and established Customer Solutions business model working with key accounts to identify supply chain improvement opportunities
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Developed Customer specific solutions and service offerings
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Generated Customer value and respective business growth
Results
Generated new Key account solutions delivering additional annual revenue of GBP 32m
Improved Net Promoter Score (NPS) of key accounts by 37%
( ROI )
10
x
