Supply Chain, Transport and Logistics
Overview
Our client, a global world leading logistics service provider, was struggling to improve its customer experience, leading to low loyalty and satisfaction levels. BPG® was asked to establish a strategic NPS program truly addressing customer feedback in a structured manner, generating true business value.
| Project Details | |
|---|---|
| Clients | Logistics Service provider |
| Project | Customer Value creation |
| Service | Strategy development and deployment |
| Category | Supply Chain, Transport and Logistics |
Our Solution
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Established strategic Net Promotor Score program across Europe
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Established and delivered strategic projects addressing key feedback and regional governance to ensure delivery
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Coordination of key activities to close the loop and deliver business value to clients and business
Results
Net Promoter Score (NPS) improvement of 17%
Delivered additional revenue of GBP 21m
( ROI )
10
x
