Pharmaceuticals and Medical Technologies
Overview
Our client, one of the Top 10 Pharmaceutical companies, was struggling to meet customer expectations in its Shared Service division and asked BPG® to support it in addressing these concerns. BPG® developed a new Shared Service Strategy and implemented it across the shared service centres in Europe and Asia. Key business processes were transformed driving business savings of GBP 90m while improving customer experience.
| Project Details | |
|---|---|
| Clients | Pharmaceutical Company |
| Project | Shared Service transformation |
| Service | Strategy development and deployment |
| Category | Pharmaceuticals and Medical Technologies |
Our Solution
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Assessment of customer feedback and key business processes
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Development and deployment of Shared Service strategies across multiple shared service centres
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Established support infrastructure, built leadership capabilities and governance to drive continuous improvement
Results
Generated GBP 90m savings
Increased customer satisfaction by 12%
( ROI )
0
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